Refunds can be made up until the weekly order CUT OFF time which is every FRIDAY at 12pm PST. This is in an effort to avoid the nursery team sorting, holding, packing, and buying the shipping label in advanced. We generally ship every Monday and may be too late if you cancel over the weekend. Some plant orders take 1-3 weeks until ready to be sent.
- All plants shipped should be unpackaged immediately, inspected for satisfaction, and placed in an adequate grow room under quarantine. The grow room environment should be setup for clone / early veg phase (Approx 80* & 70%+/- Relative Humidity RH) to assist with Acclimating your plants upon arrival. We recommend 24 hours photoperiod ON using low intensity lighting. If the rooted clones arrive healthy as advertised, and kept in quarantine (away from other plants), and they experience any issues within the first (3) THREE Days of arriving, that are obviously due to the nursery provider or shipper, we will replace the failed plants one for one, free of charge and shipping costs. Plants are shipped with green canopy, white roots, and moist media, to ensure best success when acclimating and transplanting. If the grower sees issues such as: yellowing leaf & necrosis, powdery mildew, pests, or stunted plants due to pathogen pressure like Hop Latent Viroid HLV, or other undesirable issues stemming from the nursery, and not the grower themselves; we will replace one for one plants
with shipping free of charge to the customer. We will need photo documentation and must send immediately with information to contact@clone2u.com – We encourage you to review our Acclimation and Transplant Tips you can FIND HERE
● If the plants arrive, but are found dead upon arrival, we will need photo documentation and you must send immediately with information to contact@clone2u.com. We rarely have this happen, however if it does happen, we will replace the plants affected one for one and cover the shipping costs free of charge to the customer. Please note we will do our best to replace immediately pending the day of week, holiday schedules, weather, and actual clone availability.
● If the package of plants doesn’t arrive, we will either REPLACE order OR issue a full REFUND to the buyer ONE TIME. We cannot be held liable for unreliable addresses or parcel services. If you know the address your shipping to will need special instructions for delivery, OR is known to not have packages delivered, please contact us to find the best solution for you. NOTE: we do not require signature for delivery, so be sure someone is available the day of delivery for intaking quickly.
● If a buyer is found to be abusing the replacement policy, Clone2u reserves the right to refuse services to that buyer. Clone2u replacement policy is to ensure growers receive healthy plants that should acclimate and thrive in proper grow conditions. Clone2u and the nurseries are not held liable for buyer’s abilities or inability to properly grow these plants. We provide plenty of tips and information on our website and encourage buyers to learn before ordering to ensure grower’s success! We want our growers to have healthy crops, come back and refer! Please be sure to read our tips, tricks, and acclimation notes, along with all these terms & conditions to have better set expectations.
○ Reach out if any questions to contact@clone2u.com
○ If the buyer repeatedly files claims of failed plants, and the nursery does not appear to be at fault, upon further investigation, if the fault is deemed to be on the grower, then Clone2u will reserve the right to refuse future service. This can be due to inadequacies to provide for the plants, or the buyer was found to be falsifying their claims, in an effort to receive free plants, etc. Inadequate abilities to provide for the plants, may include but not limited to; failure to follow intake and acclimation processes, failure to quarantine plants, failure to properly care for the plants (IE; water, lighting, media choice, etc) or lack of general plant care knowledge to grow this variety, thus resulting in failed plants.